Frequently Asked Questions
Everything you need to know about your Molby The Label order.
How long will it take for my order to be dispatched?
As most of our pieces are handmade to order, please allow 14-21 working days for your item to be crafted and dispatched. You will receive a tracking link via email as soon as it is on its way.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs fees.
Can I request a custom length or size?
We strive to be inclusive. If you require a specific length or a size not listed on our charts, please contact our team via email before placing your order to discuss custom adjustments.
What is your return policy?
We accept returns on standard items within 14 days of delivery, provided they are unworn and in original packaging. Please note that custom-made or personalized items are non-refundable.
How should I care for my Molby pieces?
To ensure the longevity of your garments, we recommend a gentle hand wash or a cool machine wash at 30 degrees. Always air dry and iron on a low heat setting.
Which payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay for your convenience.